Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Any order placed with Happy Dou implies the complete and unreserved acceptance of the following general conditions of sale. These terms and conditions are subject to change without notice. These are the general conditions of sale applicable to the placing of the order that are those in force. Identification of the seller The present general conditions of sale concern the site of online sale: happydou.bigcartel.com N ° of SIRET: 82075289700018 Email: [email protected] Creator: Marie Douchet Intellectual property Happy Dou proposes artisan creations for Small and large, in particular textile confection and products derived from its graphic charter. All the creations that are present there are the property of Marie Douchet, creator of Happy Dou. They are protected by copyright and intellectual property rights. Any infringement or even partial reproduction is liable to prosecution. Any use or reproduction without authorization of the texts, comments, photos and articles present on this site are strictly prohibited (art.4.335-3). Characteristics of the articles offered for sale The articles proposed are imagined, realized and produced by the designer in her workshop. The products derived from the Happy Dou visual identity are designed by partner companies, in particular for mirrors, cups and casings. These items are offered within the limit of available stocks, often in small quantities. Each item is accompanied by a description drawn up by Happy Dou and a data sheet can be attached at the time of the order depending on the product. The photographs of the site are as faithful as possible but can not ensure a perfect similarity with the proposed article, in particular as regards the colors and the exact placement of the motifs. Prices The prices listed on the site are prices inclusive of VAT in euros. Happy Dou reserves the right to modify its prices at any time, it being understood that the price appearing in the card produced on the day of the order will be the only one applicable to the buyer. Prices include order processing fees, but not shipping and shipping. As a self-employed entrepreneur, Happy Dou is not subject to VAT. This fee is therefore not applicable, in accordance with article 293B of the CGI Payment Payment is made by credit card, Paypal, check or bank transfer. In the case of a check or a transfer, the postal and banking details will be communicated to you for the settlement. In case of payment by check or transfer, the merchandise will be shipped to the buyer only after the receipt of his check is received within 6 days and receipt of the transfer within 48 hours. For a personalized order, the processing of the order will take place only on receipt of the payment taking into account the stated time of manufacture in the product sheet. Pending payment the items will be reserved to the buyer for 7 calendar days maximum. After 8 days without receipt of the payment they will be put back for sale. Delivery and delivery times The products are delivered to the address indicated by the buyer on the order form and only on the geographical areas that we serve. Happy Dou assumes no responsibility for any delay in delivery caused by the carrier, in particular in case of loss of products, inclement weather or strike. The items in stock will be shipped within a maximum of 7 working days. Right of withdrawal The right of withdrawal applies only to natural persons. In accordance with Articles L. 120-20, the buyer has a period of fourteen (14) calendar days to return, at his own expense, products that do not suit him. This period runs from the day of receipt of the buyer's order. Any complaint must be addressed in writing within one week of the date of receipt of the goods by post (postmarked by La Poste) or by email to [email protected] Only the products returned in their entirety, In their original packaging, intact and in perfect condition for resale. Any product that has been damaged, or whose original packaging has deteriorated, will not be refunded, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. These costs are borne by the buyer. In case of return, the buyer must retain proof of the deposit of the parcel of return with the service provider in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the parcel. In the event of the exercise of the right of withdrawal, the buyer has the choice to ask either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the buyer. If the right of withdrawal is exercised, Happy Dou will be reimbursed within thirty days. However, in accordance with article L-121-20 of the Consumer Code, this period of withdrawal may not be exercised for supplies of goods made at the request of the Purchaser or clearly personalized. Protection of personal data The personal information collected is essential for the processing and routing of orders and the preparation of invoices. In accordance with the law "Informatique et Libertés", the processing of personal information is the subject of a declaration to the CNIL (French Data Protection Commission) under number 1807853. The personal data are not No cases transmitted to third parties.